How do you measure customer success?
The customer is always right! Remember that. So in order to have customer success keep them happy, and they will return the favor in the form of always doing business with you.
According to Conversion Research, 54% of millennials said they stopped doing business because of poor customer service.
Additionally, 50% of Gen Xers and 52% of baby boomers felt the same way!
So keep them on your good side. Here are some shortcuts to get you on that fast track to keeping them around.
Don’t forget to checkout our “4 Tips for Getting More Online Reviews for Your Business” expanding on shortcut #2.